Inform client: The office policy requires you to meet prior any showings or listings
- Never consume alcohol, mix personal and professional life
Confirm the identity of who you are working with as soon as possible
- Use the FINTRAC requirements to explain why you need to verify their ID
- Google their name prior to meeting
- Store their identity in a safe place where others have access to if needed (and let them know)
- Confirm your client matches their ID
- Ideally include an image of your client, especially if one is not part of their ID (Install CCTV at your office)
- If meeting them at their home, search GeoWarehouse to confirm ownership
Some methods of contact will require more effort to identify the client
- Online contact
- Phone contact (Blocked, caller ID can be a concern, ask for their number to call them back)
- Reverse phone number look up
- In person (Government issued photo ID)
Please Note: Information purposes only and is not legal advice or a substitute for legal counsel.